Service Level Agreement

C.E.R.T.S.™ System, Inc.
Comprehensive Employment Record Tracking System
www.yourcerttracker.com

Service Level Agreement (SLA)

This SLA outlines C.E.R.T.S.™ commitment to providing high availability and support for its Services.

1. Uptime Commitment

C.E.R.T.S.™ guarantees 99.5% uptime availability per calendar month, excluding scheduled maintenance, emergency fixes, or force majeure events.

2. Scheduled Maintenance

• Maintenance will be conducted during off-peak hours with at least 48 hours’ notice
• Downtime during scheduled maintenance is excluded from uptime calculations
  

3. Support Response Times

Support inquiries are responded to within:

• 1 to 2 business days for general support
• 4 hours for system-critical issues (corporate plans only)

Support is available Monday through Friday, 9:00 AM – 6:00 PM PT
.

4. Remedies

If C.E.R.T.S.™ fails to meet the 99.5% uptime commitment, eligible corporate customers may request a service credit not to exceed 10% of the monthly subscription fee for the affected period.

3. E-Signature Consent Terms

C.E.R.T.S.™ E-Signature Consent Agreement

Effective Date: January 16, 2026

By using C.E.R.T.S.™ platform to upload, sign, or authorize compliance-related documents or certifications, you consent to the use of electronic records and signatures in place of physical ones.

Scope of Consent

You agree that:

• Electronic signatures provided through the platform are legally binding
• Notices, records, and agreements delivered electronically satisfy legal requirements for writing and delivery
• Your consent applies to all interactions with C.E.R.T.S.™ unless you withdraw consent in writing
  
  

Withdrawing Consent

You may withdraw your consent to electronic records by contacting us at [email protected]. If you withdraw consent:

• C.E.R.T.S.™ may suspend or limit your ability to use certain features
• You may be required to complete transactions via paper documentation
  
  

Retention & Access

C.E.R.T.S.™ stores signed records electronically in your account and provides downloadable versions. You are ultimately responsible for maintaining copies for your own records.

Legal Compliance

This E-Signature Agreement complies with the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and applicable state laws such as California’s Uniform Electronic Transactions Act (UETA).

Contact Us

For questions about these Terms, contact:

C.E.R.T.S.™ San Diego Corporate Office

3160 Camino Del Rio So.
Suite 310
San Diego, CA 92108
Email: [email protected]
Phone: (800) 277.8721